The title of this tool is a play-on-words. It is built upon the last tool we learned. We looked at 12 words that can heel relationships: I am wrong. I am sorry. Please forgive me. I love you.
In our last lesson we concluded this is what to do. Now we will learn how to put this together for an effective delivery. Remember, the best way to defeat the enemy is to make a friend of them.
The A, B, Cs for Handling Communication Breakdowns
These are the two primary ways people handle communication breakdowns.:Read More